Refunds and Return Policy

Effective Date: March 14, 2025

At Wizali, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a clear and straightforward refund and return process. Please review the terms below to ensure that you understand how returns and refunds are handled.

1. Returns
We accept returns within 30 days of the date you receive your order. To be eligible for a return, the product must be in its original condition, unused, and in its original packaging. If the product has been opened or used, it may not be eligible for a return.

To initiate a return, please contact our customer service team at info@wizali.xyz or call 202-636-2795. Once we receive your request, we will provide you with instructions on how to return the item.

2. Non-Returnable Items
Certain items may not be eligible for return, including:

  • Products that have been opened or used.
  • Digital downloads or gift cards.
  • Items that are damaged due to misuse or negligence.

3. Refunds
Once we receive and inspect the returned product, we will process your refund to the original payment method. The refund will include the full product price, excluding the original shipping fees. If the return is due to a defective or damaged product, we will cover the return shipping costs.

Refunds may take up to 10 business days to appear on your account, depending on your payment method and bank processing times.

4. Exchanges
If you would like to exchange an item for a different size or product, please contact us as soon as possible after receiving your order. Exchanges are subject to product availability, and we may need you to return the original item before we can send out the replacement.

5. Damaged or Defective Products
If you receive a damaged or defective product, please notify us within 7 days of receiving the item. We will either send you a replacement or issue a full refund, including any return shipping costs. Please provide photos of the damage or defect when contacting our customer service team.

6. Shipping Costs
Shipping costs for returns are the responsibility of the customer, except in cases where the product is damaged, defective, or incorrect. If the return is due to our error, we will cover the shipping costs.

7. Contact Us
If you have any questions about returns, refunds, or exchanges, please reach out to our customer service team at:

We are committed to ensuring a smooth and positive shopping experience for all of our customers, and we appreciate your understanding and cooperation.

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Wizali’s Refunds and Return Policy explains how to return products, request a refund, or exchange items. Learn more about our return and refund process for a hassle-free experience.

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